Lost your Sidekick Data? Do not reset the phone or allow the battery to die.

Posted on October 12, 2009

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If you do, you WILL lose your data if it is not backed up. This release according to T-Mobile:

T-MOBILE AND MICROSOFT/DANGER STATUS UPDATE ON SIDEKICK DATA DISRUPTION

Dear valued T-Mobile Sidekick customers:

T-Mobile and the Sidekick data services provider, Danger, a subsidiary of Microsoft, are reaching out to express our apologies regarding the recent Sidekick data service disruption.

We appreciate your patience as Microsoft/Danger continues to work on maintaining platform stability, and restoring all services for our Sidekick customers.

Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low. As such, we wanted to share this news with you and offer some tips and suggestions to help you rebuild your personal content. You can find these tips in our Sidekick Contacts FAQ. We encourage you to visit the Forums on a regular basis to access the latest updates as well as FAQs regarding this service disruption.

In addition, we plan to communicate with you on Monday (Oct. 12) the status of the remaining issues caused by the service disruption, including the data recovery efforts and the Download Catalog restoration which we are continuing to resolve. We also will communicate any additional tips or suggestions that may help in restoring your content.

We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers’ personal content. We also are considering additional measures for those of you who have lost your content to help reinforce how valuable you are as a T-Mobile customer.

We continue to advise customers to NOT reset their device by removing the battery or letting their battery drain completely, as any personal content that currently resides on your device will be lost.

Once again, T-Mobile and Microsoft/Danger regret any and all inconvenience this matter has caused.

Here are T-Mobile’s suggestions to get the information off your phone.

Here are some tips you may find helpful when rebuilding your address book contacts:

NOTE: The Microsoft/Danger network remains unstable and all content (including contacts, calendar, and notes) that you re-input into your device is not backed up on the network. DO NOT pull your battery or reset your device at any time unless absolutely necessary.

How to rebuild your contacts from your computer’s addressbook using “vCard”

  • Your Sidekick is capable of importing contacts saved in vCard format. A vCard is like an electronic business card often found attached to e-mail messages, but can be exchanged in other ways. They can contain name and address information, phone numbers, URLs, logos, photographs, and even audio clips.
  • If you have contacts in Vcard format, you can e-mail, text, mms, or Bluetooth those contacts to your device. Once received, you can click “Import” on the Vcard and it will be added to your address book.
  • Many popular Personal Information Manager (PIM) applications such as Microsoft Outlook can export address book information into vCard format. If you use one of these applications on your computer you may be able to export the address book entries and e-mail them to your @tmail.com address.
  • If you have e-mail accounts with gmail, yahoo, or AIM you can use their ‘export contacts’ function to convert and send the contacts to your @tmail.com address in vCard format.

If you do not have your contact information stored in a PIM application or via any other e-mail service, you may still be able to use other methods of recreating your contact list. Alternate options provided below:

How to view previously called/messaged numbers from My T-Mobile

  1. Log-in to MyT-Mobile
  2. Under Manage at the top left select Billing & Payments
  3. In the left pane click see bill summary
    You may now interactively view the calling history for each line on your account OR click print format for the traditional layout.

If you have a T-Mobile phone or device that you’ve used previously, you may still have some contacts on that device.

How to copy contacts from a previous T-Mobile phone/device to your SIM

NOTE: Use these steps only if you have lost your contacts due to a device reset, battery pull, etc. Removing the device battey can result in loss of personal information stored in device memory.

  1. Turn off your Sidekick device
  2. Once the device is off, remove the battery and remove the SIM card
  3. Insert the SIM card into the previous device and power on the device
  4. Check the address book of the new device to see if any contacts appear
  5. If contacts do appear, transfer the contacts onto your SIM card
  6. Once copied, place your SIM and battery back into your Sidekick and power on

How to copy SIM contacts to your Sidekick:

  1. Select the Address Book
  2. Press Menu
  3. Scroll to and select View
  4. Scroll to and select SIM Card
  • NOTE: To safeguard against future contact loss, you may want to add your contacts to your e-mail program and send the contacts to your Sidekick as a Vcard file.
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